Reference
Portals and URLs
| Portal | URL | Sign-in |
|---|---|---|
| Merchant Portal | https://merchant.pharmalytics.skypondtech.com | Email + password — organisation administrators and invited staff |
| Branch Portal | https://branch.pharmalytics.skypondtech.com | The device activation key — read-only, single branch |
| This guide | https://docs.pharmalytics.skypondtech.com | None. Public. |
The agent itself talks to https://api.pharmalytics.skypondtech.com. If your
network filters outbound traffic, allow HTTPS to
*.pharmalytics.skypondtech.com from the pharmacy workstation.
The Branch Portal
Staff at one location can use the Branch Portal instead of a full account:
- Go to
branch.pharmalytics.skypondtech.comand paste the device activation key as the login. No email or password. - It shows only that branch's devices, transactions, and sync activity, read-only.
Important: Anyone with the activation key can sign in to the Branch Portal. Treat the key as a credential, and rotate it if it is shared too widely — see Managing keys, users and access.
Support
Contact your Skypond representative with:
- the device name / Agent ID,
- the branch,
- the approximate time of the issue.
The Transactions list, the device's live log, and the Recent alerts card together usually pinpoint what happened. If you received an alert email, sending it on is the fastest possible bug report.